57%

Fifty-seven percent of homeowners surveyed reported that they filed a home warranty claim with Pulte or Del Webb.

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"The overall operation of the Pulte company seems disorganized and poorly managed ie. the sales department doesn't communicate with the mortgage department. They seem to rush to build houses, utilize cheaper, lesser qualified contractors/workers to do the job, and then expect the customer to work around their schedule when the poor work needs to be corrected. Somehow the cooler full of travel mugs, paper towels and plastic forks is supposed to make us think we are getting great customer service, though. I would have forfeited that in favor of less hassle and a better-made home. We bought a Pulte home based on the reputation, but now we are scratching our heads wondering how they got their prestige. We will definitely consider other builders for our next home. "

-Presidio del Trio, Sahuarita, Arizona

"We live in an association and pay high fees to keep our community up. There is bad graffiti, security doesn't care, rules aren't followed and our community looks awful. "

-Villages of Avalon, Perris, CA

"I understand these are not custom homes but there are far too many short cuts for the price. Especially in insulation and unseen areas."

-Sun City - Shadow Hills, Indio, CA

"I moved into this community expecting it to be a true Del Webb community. It is not. I have friends that live in true Del Webb communities. Those communities really care about the residence. We were promised lots of things and then sat for two years waiting. "

-Solera - Del Webb, Kern Canyon; Bakersfield, CA

"We have met some wonderful people here and like the lifestyle but we have helped to create that. As far as Pulte/Del Webb they are just out to rip off older people. Talk about elder abuse. They are guilty of it . "

-Solera - Del Webb, Kern Canyon; Bakersfield, CA

"These are arrogant people who have one agenda only -- to get your money. Colorado is not the place to buy either as the laws in this state favor the builder in every aspect. These folks have no clue how to treat customers"

-Anthem Ranch, Del Webb, Broomfield, CO

"Pulte/Del Webb reputation for quality is overblown. Quality is no better than any other mid-class builder (we had 92 defects). We paid for more than value we received."

-Anthem Ranch, Del Webb, Broomfield, CO

"Our salesman lied to us about tree plantings on a berm behind our house. He said they would be short bushes, but large pine trees and cottonwoods were planted blocking our view of the mountains. Pulte mortgage was clearly charging more than the market. "

-Anthem Ranch, Del Webb, Broomfield, CO